Terms of Service

Last updated: 13 November 2026

1. Who we are and what these terms cover

Made for Planet Carbon (the “Service”) is provided at productcarbonfootprint.ai by:

Valuesnworth Marketing LLP, a limited liability partnership registered in India, trading as Mission Sustainability
Registered office: Plot 286/12, Chitrakut Flat, Sector 28, Gandhinagar, Gujarat 382028, India
GSTIN: 24AATFV3975A1ZW
Website: productcarbonfootprint.ai
Email: hello@missionsustainability.org · Phone: +91 84014 44050

In these terms, “we”, “us” and “our” mean Valuesnworth Marketing LLP. “You” means the business that uses the Service and the person who uses it on that business’s behalf.

These terms, together with our Payment policy, Cancellation and refund policy, Delivery policy and Privacy Policy, form the agreement between you and us. If they conflict, these terms apply, except that the Privacy Policy governs how we handle personal data.

You accept these terms when you sign in to the Service or tick the box to agree to them before paying. If you do not agree, please do not use the Service.

2. Who may use the Service

The Service is for businesses. You may use it only:

for the purposes of a business, such as a manufacturer, supplier or brand, and not as a private individual;
if you are at least 18 years old and able to enter into a binding contract; and
if you are authorised to act for the business you use it for. That business is bound by these terms and is responsible for its users.

3. Your account

You sign in with a work email address. Keep access to that address and any sign-in method secure, and do not share your account.
You are responsible for what is done through your account. Tell us at once at hello@missionsustainability.org if you think someone has used it without permission.
Give us true and complete billing details (company name, billing address and country, and your GSTIN or VAT number where it applies) and keep them up to date.

4. What the Service provides

The Service calculates product carbon footprints for products such as apparel, footwear and packaging. It offers:

Free estimates: a range for one product from a few answers or a product page, labelled as an estimate;
Footprints: the carbon footprint of one product, per unit, calculated from the data you provide and confirm, with a PDF report, a PACT v3 data file and a buyer pack; and
Catalogue pages and guides: screening estimates made from public product listings, and articles explaining the method.

Footprints are calculated in line with ISO 14067 and ISO 14040/44 and show their sources, assumptions and data quality. Please read the limits that come with every result:

Results are estimates. They depend on the data you provide and on published emission factors, and they carry uncertainty that is stated in the report.
A result is not a certificate and has not been independently verified or critically reviewed by a third party unless a report says so expressly.
Results are for business-to-business use, such as answering a customer’s request or planning reductions. They are not made for environmental claims to consumers, on packaging or in advertising. If you make such a claim, you are responsible for having the evidence the law requires.
Catalogue figures for products we have not been given data for are screening estimates from listings, not footprints measured for that product.

5. Your data and your responsibilities

You are responsible for the data you enter or upload: that it is correct and complete to the best of your knowledge, and that you have the right to give it to us.
Before you send a report or data file to anyone, check that it describes your product and data correctly. You confirm your data before a footprint is created.
You keep all rights in your data. You allow us to store and use it to provide the Service to you, to keep it secure, and to fix and improve the Service, as described in our Privacy Policy. We do not publish your footprint or share your data with your customers unless you choose to share it.
We may use information in aggregated form that does not identify you or your products, for example to improve average figures and benchmarks.

6. Credits, prices and payment

Footprints are bought as credits. One credit creates the footprint of one product. A credit is used when you confirm your data and create the footprint, not when you upload or check data. Recalculating a product you have already created does not use another credit.
Credits do not expire. They stay in your account until you use them.
Credits belong to the account that bought them. They have no cash value and cannot be sold or transferred to another account, except with our written agreement.
Prices, taxes, accepted payment methods and invoices are set out in our Payment policy. All payments are one-time payments made through Razorpay Payments Private Limited; we do not take subscriptions or automatic debits.

7. Cancellation and refunds

Credits are added to your account as soon as your payment is confirmed, so an order cannot be cancelled after payment, and unused credits are not refundable. You are entitled to a refund if creating a footprint fails after a credit is used, if you are charged twice, or if you paid but did not receive your credits. The full rules are in our Cancellation and refund policy.

8. Acceptable use

You must not:

use the Service unlawfully, or to mislead anyone, including by presenting a result as verified or certified when it is not, or by changing a report and presenting it as ours;
enter data that you have no right to use, or that contains malicious code;
try to gain access to accounts, data or systems that are not yours, test or break our security, or disrupt the Service;
copy the Service at scale, for example by scraping or automated requests, except through an interface we provide for that purpose; or
resell or make the Service available to others as your own service without our written agreement.

9. Intellectual property

The Service, including its software, method, emission factor library as compiled by us, design and text, belongs to us or our licensors. These terms do not transfer any of it to you.
You may use, copy and share the reports and data files created for you, for your business purposes, including sending them to your customers. Please keep the method statement, sources and limits that come with them, and do not present an edited report as one issued by us.
Some emission factors come from third-party sources, which are named in each report. Their own terms may limit how they can be reused outside the report.

10. Services from others

The Service relies on providers such as our hosting provider, Google for sign-in, Razorpay Payments Private Limited for payments, and an artificial intelligence provider to read product pages and suggest materials, which you check before they are used. Each acts under its own terms. We are not responsible for websites or services of others that are linked from the Service.

11. Availability and changes

We work to keep the Service available and working, but it may sometimes be unavailable, for example for maintenance or for reasons outside our control. We may change, add or remove features, and we update emission factors and methods as better sources are published, so recalculating a product later can give a different result. If we make a change that materially reduces what you have paid for, we will tell you and you may ask for a refund of credits you have not used.

12. What we do not promise

We provide the Service with reasonable skill and care. Apart from that and from what these terms say expressly, the Service is provided as it is and as available. We do not promise that a result will be accepted by any customer, auditor, certification body or authority, that it meets the requirements of any particular programme or law, or that the Service will be free of errors or interruptions.

13. Limits on our liability

We are not liable for loss of profit, revenue, business, contracts, goodwill or data, or for any indirect or consequential loss, however it arises.
Our total liability to you for all claims arising from the Service in any 12 months is limited to the amount you paid us in those 12 months.
Nothing in these terms limits any liability that cannot be limited under the law of India, such as liability for fraud.

14. Your responsibility to us

You will compensate us for losses and reasonable costs arising from claims by others caused by your breach of these terms, by data you had no right to give us, or by environmental claims you make using results from the Service.

15. Suspension and closing your account

You may stop using the Service at any time and ask us to close your account at hello@missionsustainability.org.
We may suspend or close your account if you seriously or repeatedly break these terms, if we must do so by law, or to protect the Service or other users. We will tell you why unless the law prevents it.
If we close your account or stop offering the Service for a reason that is not your breach of these terms, we will refund the credits you have not used.
Keep your own copies of the reports and data files you need: products you save are listed in your browser, not stored for you on our servers. What happens to your data after an account is closed is set out in our Privacy Policy.

16. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is material, we will tell you by email or in the Service before it takes effect. Changes do not affect credits bought before the change: they keep the rules that applied when you bought them.

17. Governing law and disputes

These terms are governed by the laws of India. If you have a complaint, please contact our grievance officer first (section 18), so we can try to resolve it. Subject to that, the courts at Gandhinagar, Gujarat, India have exclusive jurisdiction, without affecting any right you have by law to bring a complaint before a consumer commission.

18. Contact and grievance officer

Questions about these terms: hello@missionsustainability.org. Complaints are handled by our grievance officer:

Rahil Jani, Marketing and Operations Associate, Grievance Officer
Valuesnworth Marketing LLP, Plot 286/12, Chitrakut Flat, Sector 28, Gandhinagar, Gujarat 382028, India
Email: hello@missionsustainability.org · Phone: +91 84014 44050

We acknowledge a complaint within 48 hours, give you a reference number to follow it, and resolve it within one month of receiving it.

19. General

If any part of these terms cannot be enforced, the rest remains in force.
If we do not enforce a right straight away, we can still enforce it later.
You may not transfer your rights under these terms without our written agreement. We may transfer ours to a business that takes over the Service, and will tell you if we do.
These terms are written in English. Notices to us go to hello@missionsustainability.org; notices to you go to the email address of your account.