Payment policy

Last updated: 13 November 2026

This policy explains how you pay for Made for Planet Carbon and what happens to your payment. It forms part of our Terms of Service.

1. What you pay for

You buy footprint credits. One credit creates the carbon footprint of one product, with its PDF report, PACT v3 data file and buyer pack. Free estimates cost nothing. Credits do not expire, and recalculating a product you have already created does not use another credit.

2. Prices

Prices are set by billing country and do not include tax:

What you buy	India (INR)	EU and UK (EUR)	Rest of the world (USD)
Pay as you go (1 credit)	₹449	€15	$15
10 footprints (10 credits)	₹3,999	€129	$129

The same prices are shown on our Pricing page. Before you pay, checkout shows the price, the tax and the total in one figure, in your currency. You pay that total and nothing else to us.

3. Taxes

India: GST at 18% is added to the price. Enter your GSTIN at checkout if your business has one.
European Union and United Kingdom: we sell only to businesses with a VAT number, which you enter at checkout. No VAT is charged; you account for it under the reverse charge.
Other countries: no tax is added by us. Any local taxes or duties are your responsibility.

4. Currency

Your currency follows your billing country: Indian rupees in India, euros in the EU and UK, and US dollars elsewhere. If your card or account is in another currency, your bank may convert the amount and charge a fee for doing so; those charges are set by your bank, not by us.

5. How to pay

Payments are processed by our payment provider, Razorpay Payments Private Limited (“Razorpay”). At checkout you choose a method offered by Razorpay for your country, such as debit and credit cards, international cards and, in India, UPI. The methods available are the ones shown on the Razorpay checkout when you pay.

All payments are one-time payments for the credits you choose. We do not set up subscriptions, standing instructions or automatic debits, so there are no regular payments to cancel.

6. Security of your payment

You enter card, UPI and bank details on the Razorpay checkout. They go to Razorpay, not to us: we never see or store them.
We receive only what we need to record the order: the order and payment reference, the amount and currency, and whether the payment succeeded.
Each payment confirmation is checked against a signature from Razorpay before credits are added, so an order cannot be marked as paid without a real payment.
Your bank may ask you to confirm the payment, for example with a one-time password. Never share that password with anyone, including us.

7. Confirmation, receipts and invoices

Credits are added to your account as soon as Razorpay confirms the payment. Your orders and credits are shown on your Account page. For a tax invoice, email hello@missionsustainability.org from the address you signed in with, giving the date of the payment.

8. Failed, pending or duplicate payments

If a payment fails, no credits are added and you are not charged. You can try again.
If money leaves your account but the payment is not confirmed, it is usually returned to you automatically by your bank or Razorpay. If your credits have not appeared and the money has not come back, email hello@missionsustainability.org with the date and the payment reference, and we will either add your credits or refund the payment.
If you are charged twice for the same order, we refund the extra payment. See our Cancellation and refund policy.

9. Disputes and chargebacks

If you think a payment is wrong, please contact us first at hello@missionsustainability.org; most problems are resolved quickly. You also have the right to raise a dispute or chargeback with your bank or card issuer under its rules. While a chargeback is open, we may hold the credits from that payment. If the chargeback is decided in your favour, those credits are removed from your account.

10. Our payment provider

Razorpay Payments Private Limited processes payments for us under its own terms and privacy policy. For help with a payment made on its checkout you can also contact Razorpay through its support page: razorpay.com/support/.

11. Questions

Questions about payments: hello@missionsustainability.org. Complaints are handled by our grievance officer; see Contact us.