Delivery policy

Last updated: 13 November 2026

Made for Planet Carbon is an online service. Everything you buy is delivered to your account on this website. Nothing is shipped, so there are no shipping, handling or delivery charges, and no physical address is needed for delivery.

1. Footprint credits

Credits are added to your account as soon as Razorpay confirms your payment. You can see them on your Account page, signed in with the work email address you paid with. Credits do not expire.

2. Footprints, reports and data files

When you confirm your product data and create a footprint, it is calculated straight away and its PDF report, PACT v3 data file and buyer pack are ready to download on the same screen. Your account records which products you have created, so recalculating one later does not use another credit.

Products you save are listed on My products, where you can download their reports and files again. That list is kept in the browser you saved them in, not on our servers, so please keep your own copies of the files you send to customers.

3. Free estimates

Free estimates are shown on screen as soon as they are calculated.

4. Where we deliver

The Service can be used from any country where it is available to you. Prices and taxes depend on your billing country, as set out in our Payment policy.

5. If something has not arrived

If you paid but your credits do not appear, refresh your Account page and check you are signed in with the address you paid with.
If they still do not appear, email hello@missionsustainability.org with the date of the payment and the payment reference. We will add the credits or refund the payment, as described in our Cancellation and refund policy.
If a report or data file will not download, email us and we will send it to you.