Refund policy

Last updated: 13 November 2026

What you buy

You buy footprint credits. One credit creates the carbon footprint of one product, with its PDF report, PACT data file and buyer pack. A credit is used only when you create a footprint, never when you upload or check data, and recalculating a product you have already created does not use another credit.

When you get your money back

• If creating a footprint fails, or our engine cannot complete it, no credit is used. If a credit was used for a footprint that could not be completed, we refund it.
• If you were charged twice for the same order, we refund the extra payment.

How to ask

Email hello@missionsustainability.org from the address you signed in with, with the date of the payment. Approved refunds are made to the original payment method through our payment provider, Razorpay, within 7 days of approval. Your bank or card issuer may take longer to show the money in your account.

Taxes

Where GST was charged, it is refunded with the price.